Are your technicians sitting around waiting for numbers to port? Are your customers apprehensive about porting numbers and fearful of outages?
These are the day-to-day realities when it comes to number porting in Canada. You may end up experiencing a porting process that takes longer than planned. You may also fall victim to the relentless and unforgiving “ping pong” effect of the dreaded number reject process. What is needed to complete a smooth number porting process? What can go wrong? How does Distributel minimize porting delays?
The fear of service being knocked out is legitimate. Much of this fear can easily be alleviated when a carrier communicates openly and often. Working with a trusted and experienced Canadian CLEC who keeps you informed and shares best practices; will certainly help you avoid needless porting delays.
Your wholesale providers porting team should work in Canada. Why does local presence matter? Because only a team with roots in Canada and extensive relationships with other carriers, can get the job done smoothly and without interruption. Remember, it’s a job that the old carrier doesn’t have much interest in doing quickly or efficiently, so these relationships are invaluable and help speed up the process.
Does your existing provider have an LNP Best Practices guide they share? Well, we do, and every one of our wholesale customers receive a copy when they’re onboarded. This document will help you navigate the ins and outs of porting in Canada, including the perils of overcoming dreaded rejects like name and address mismatch, stranded services and incorrect carrier or reseller.
Distributel has developed the technology to allow our wholesale customers the ability to control the exact date and time their numbers port with the click of a button in our portal or through our API. With “Click to Port”, we’re doing away with estimated timeframes for porting, which force you to tie up provisioning resources, and eliminating the costly coordination of after-hours ports.
Ask us how Distributel Wholesale is developing technologies to make porting simple—the right way.